Despatch of your order
We endeavour to despatch your order within one working day, subject to availability. During seasonal peak demand, despatch may take longer.
Delivery to UK addresses
Orders will normally be dispatched within 24-48 hours. Orders placed before 2:00pm (Monday-Friday) are usually despatched the same day. Orders placed after this time, or at the weekend / public holiday, will be despatched the next working day. Normal postal lead times are: UK & Europe destinations 3-5 working days, all other areas worldwide 5-10 days, but please allow up to 21 days for delivery. Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay. All our parcels are sent via Royal Mail First Class Post or, for larger orders, APC Overnight Courier. Please contact us by emailing info@bouboux.com to track your order if you do not receive your parcel in the specified time.
All UK deliveries are sent by Royal Mail or Parcelforce. When you reach the checkout you’ll be asked to select which you prefer. Your options are:
UK Standard(3-5 Days) – Royal Mail Delivery for parcels up to 1.0kgs only
Delivery costs depend on the combined weight of your purchases and are calculated automatically – this amount is displayed on the confirmation form as you go through the checkout.
UK Express(1-3 Working Days*) for parcels up to 30 kgs only (Parcelforce)
UK Next Day(1 Working Day*) for parcels up to 30 kgs only (Parcelforce)**
Parcelforce services cost £3.95 (UK Express) and £6.99 (UK Next Day) for any size parcel under 30kgs. All Parcelforce packages can be tracked and are insured up to £250. Parcels over 30kgs will be subject to surcharges which are automatically calculated and displayed on the confirmation form as you go through the checkout.
Delivery to international addresses
All international deliveries are sent by Parcel Force.
If you’d like any assistance or further information, please contact us by email info@bouboux.com
Returns and exchanges:
We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on special offer or explicitly noted as non-returnable cannot be returned. For your protection, we recommend that you use a recorded-delivery service to return items.
We regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs.
Free Delivery
Free Delivery is available to mainland United Kingdom* on all orders over £80 and to the rest of the United Kingdom on orders over £500